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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

FAQ

General

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  • Is the event all ages?

    Yes.

  • What time does the event start/end?

    Venue doors open and show starts at 3:30 PM.
    Curfew is 11:00 PM.

  • Where do I park for this event?

    Please refer to our Tickets page to purchase parking tickets ahead of time, and the Getting Here page for the most helpful information on how to get to the venue and where to park. More details may be added closer to the event date.

  • What is considered a professional camera? What cameras are OK?

    Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

    Cameras can be refused at security discretion upon entry.

    Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

    (View Camera Policy)

  • Is there Public Transportation to the event?

    Please check our Getting Here page for public transportation information. More details may be added closer to the event date.

  • Will you be posting set times in advance?

    Yes, check back closer to event dates.

  • Where is the Rideshare drop off/pick up point?

    Please review our Getting Here page. More details may be added closer to event dates.

  • Will there be free water refill stations?

    Yes.

  • Will there be vegetarian and/or vegan food options available at the event?

    Yes.

  • Will there be lockers to rent?

    Please check back closer to event dates for link to purchase.

  • Do you have a lost and found?

    Yes, please check back closer to event dates.

  • How will Covid-19 affect this event?

    Please review our Health & Safety info.

  • Can I bring in my medical prescription?

    If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the event, please reach out to Accessibility / ADA.

  • I don't see my question here. Who can I ask?

    Please visit our Contact page.

  • Will there be breast pumping stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

    Check the Event Map for locations closer to the event date.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • What is the difference between an umbrella and parasol?
    • Parasols are generally for blocking the sun.
    • Umbrellas are for blocking rain / weather.
    • Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.
    • If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole, it should be fine.

    parasol chart

  • Can you give me more clarification on the Clear Bag Policy and Hydration packs?

    (View Bag Policy)

    Clear bags

    • Any clear bag 12"x6"x12" or smaller
    • This includes fanny packs, backpacks, duffle bags, whatever type of bag

    Non-clear bags

    • Any non-clear bag must be 4.5"x6.5" or smaller
    • This includes traditional-sized clutches and fanny packs
    • One Exemption: We allow Hydration Packs with an empty bladder and no more than two zipper pockets
  • Can I bring naloxone into the event?

    Yes, Naloxone is permitted for personal use.

  • Are there any nearby hotels?

    Please check visitpasadena.com for suggestions.

TICKETS & ORDER

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  • I placed an order but did not receive my mobile tickets or order confirmation.

    Please contact https://support.axs.com/ 
    Hours: Mon - Fri 8am-10pm, Sat & Sun 12pm-10pm CST
    Live Chat available!

  • Can my ticket be scanned from my mobile device?

    AXS Mobile ID tickets will be scanned from your phone on the AXS App at the entrance gate per day.

  • When will I get my Parking Pass?

    Please visit our Tickets & Order Info page for details.

  • Are payment plans available?

    Yes. Check our Payment Plans section for more information.

  • What do the different Tiers mean?

    There is no difference in tiers other than price.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds.

  • How do I transfer a ticket / How do I transfer my friend’s ticket to them?

    You may transfer individual tickets through your AXS account – instructions can be found here.